Testimonials & Success Stories

We had a client on May 13th alert 21 times for pulse oxygen being below 86%, I was dispatched to visit the client and completed an assessment with auscultation and medication given. Client kept proceeding to check his SP02 through out the day, I followed up again with the client via phone call, client stated he was fine. At 5pm client alerted again and I decided to go visit the client again regardless of him stating he was fine. Clients Pc02 and bicarb were extremely high, 911 was dispatch client was taken to the hospital and put in ICU for to weeks. I am happy to report client is alive and at home doing well.

Client phoned our community paramedic line requesting as visit as she could not get her Sp02 sat to come up above 86%. On arrival client was on 5 ltrs of 02, I completed a round of Ventolin and did an Istat clients Pc02 was 72% and oxygen saturation was not rising. 911 was called, client was in hospital for 7 days and is back home doing well. Thanks to the client having a Sp02 monitor she was able to detect her oxygen saturation being so low.

We were monitoring a client and were able to detect the client was in V-tach as per the heart rates being reported to the future health platform. Cp went for a visit to make an assessment and visually confirm client was in V tach. Cp phoned an ambulance and client was admitted to hospital. With the remote patient monitoring equipment we were able to detect Eosinophilic asthma with following trends of vitals and hospital visits and working with the clients GP.

In 2022, Community Paramedicine accessed Ontario Health funding to support the development of a remote care monitoring program. Since then, over 80 clients have been enrolled on this program to monitor chronic health conditions, such as COPD, CHF and diabetes. Utilizing a local health technology company, remote care monitoring has been an essential part of the Community Paramedicine program. One of our earliest clients remains enrolled on program to this day. They battle COPD, Diabetes, and CHF. They have experienced frequent hospital admissions for the same. Since enrolling on the remote care monitoring program, we are able to tell 2-3 days before the patient feels unwell, that their vital signs are changing and encourage them to reach out to their Family Physician. Recently, the Community Paramedics noted a low SpO2 and encouraged the patient to reach out to her Physician. When their condition started to change much quicker than normal, it was the Community Paramedic that activated 911 and the patient was subsequently admitted to ICU. The patient was discharged after only a few days, with the Hospital team acknowledging that with remote care monitoring, the patient can be safely managed at home. The client and their family now understand how close to death the client was and see the Community Paramedics as their second family and healthcare advocates. This client remains on a journey that will need further aid from the Community Paramedicine team, and the family and client feel supported and safe being part of the Community Paramedicine program.

In 2022, a 70y/o female was discharging home after a cardiac valve replacement. Her daughter, a healthcare professional, asked if her mother could be enrolled on the program, despite not having the typical COPD, CHF, or DM diagnosis. Community Paramedics set up a full range of vital sign monitoring. Quite quickly it was noted that the client’s heart rate was higher than desired. The biometric data was captured multiple times a day and sent to both their Cardiologist and Primary Care Physician. Both were able to work collaboratively to adjust medications and relied on the RPM program to be the eyes on. Through this process, the client’s weight began to increase without typical signs of fluid retention. Again the Cardiologist and Primary Care Provider quickly identified inflammation around the heart that otherwise would have gone unnoticed until there was a significant event. The Community Paramedics continued to support the client through recovery, stabilization and then cardiac rehab, over the course of 2 years, until the client felt they could self-monitor. While the RPM program identified issues early and avoided multiple ED visits or hospital admissions, it also allowed the family – who lived a couple hours away – to have some piece of mind that there were “eyes on” their loved one.

Community Paramedics were referred by Primary Care to an elderly male who was suffering from end-stage CHF in a rural community. The client was extremely independent and often refused outside help, however the idea of remote care monitoring interested him. RPM was successfully deployed and Community Paramedics worked with the client’s goals in mind of when they wanted to be contacted and how often. The client liked the technology working with his healthcare team, without being over burdensome. This allowed the client to remain supported in their home until their next planned transition in care, while respecting their goals of care and wishes along the way.

The Community Paramedicine program was contacted to support a client in community that was attending the ED frequently due to dementia and COPD. RPM was deployed to help support the caregiver in the home manage the client’s condition from day to day. Initially, the caregiver was disinterested in adding another task to their morning routine, but quickly came to appreciate the support, which allowed them the opportunity to focus on their own needs. With the Community Paramedics visiting and utilizing RPM, the client’s ED visits were reduced dramatically. The caregiver reported a sense of support and relief from participating in the RPM program that allowed them to continue on in their caregiving role longer.